Indonesian Port Container Ticketing System

Our client is located within the port facilities of Tanjung Priuk, Indonesia. The customer has a legacy partially manual container system, but the system has limitations and still cannot be used freely. The container service user needs to go to the terminal to request issue of an invoice and manually collect the ticket at the counter. This ticket is then physically passed to the driver to be used for receipt and transportation of the identified container. The Client requested a new design system which would allow Customers to access via a mobile device to easily create and process the tickets.

There are 4 users who will use this application, Client, Truck Vendor, GDIS, and Customer. Some of the main use cases of the app are:

• Customer can place an order for containers
• Customer can have the option to place a truck order
• Client can view container order details
• Truck Vendors can view truck order details
• GDIS as an intermediary between Truck Vendors and Container Orders can view truck order detail.

When going through the design process, we first review the legacy system’s workflow to understand the work process and the chain of ownership and then provide a redesign mockup based on the data capabilities the system requires to function efficiently.